Refund & Exchange Policy

At TeenDhage, we aim to provide a smooth and reliable shopping experience for our customers across Pakistan. Your satisfaction is important to us, and this Refund and Exchange Policy explains how we handle returns, exchanges, and refunds for our premium clothing and apparel.

1. Return & Exchange Eligibility

TeenDhage accepts returns and exchanges within 7 days of parcel delivery. To qualify for a return or exchange, items must meet the following conditions:

  • Item must be unworn, unwashed, and undamaged
  • All original tags and packaging must be intact
  • Item must not show any signs of use

This policy ensures fairness and maintains our high standards for premium clothing.

2. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, TeenDhage takes full responsibility.

  • We will cover all shipping costs for the exchange
  • You must provide clear pictures or a video showing the issue

Once verified, we will process your exchange quickly to ensure a hassle-free experience. This is part of our commitment to a trustworthy clothing brand refund policy in Pakistan.

3. Size Issues or Change of Mind

If you wish to exchange an item due to size issues or personal preference:

  • You can request an exchange within 7 days
  • The customer will bear the delivery charges for returning the item
  • Exchange is subject to stock availability

We recommend checking our size guide carefully before placing an order to avoid inconvenience.

4. Refund Policy

As TeenDhage primarily operates on Cash on Delivery (COD), refunds are processed through alternative payment methods:

  • Bank Transfer
  • EasyPaisa
  • JazzCash

Refunds will be issued within 5–7 working days after we receive and inspect the returned item. This ensures a secure and transparent TeenDhage return policy for our customers.

5. Non-Returnable Items

Certain items are not eligible for refunds:

  • Sale or Clearance items cannot be returned for a refund
  • However, size exchanges may be allowed if stock is available

This policy helps us maintain fair pricing while still supporting exchanges where possible.

6. How to Request a Return or Exchange

To initiate a return or exchange, please contact our support team with your order details:

Email: teendhage.official@gmail.com

Our team will guide you through the process to ensure a smooth experience when you exchange clothes online in Pakistan.

7. Important Notes

  • Items sent back without prior approval may not be accepted
  • Delivery timelines for exchanges may vary based on location within Pakistan
  • TeenDhage reserves the right to decline requests that do not meet the policy conditions

8. Customer Satisfaction Commitment

At TeenDhage, we are committed to providing high-quality apparel and a reliable shopping experience. Our clothing brand refund policy is designed to be transparent, fair, and customer-friendly while ensuring product quality standards are maintained.

Thank you for choosing TeenDhage for secure online shopping in Pakistan.